Frequently Asked Questions

Production Times 

What are the current production times?

  • Current production times are approximately 7-10 business days, depending on volume with our printer. These production times are often shorter, but 7-10 days is an average.

Contact Information

How can I contact Motor Maker?

  • Our customer service department is always happy to assist you via email at or via phone at 828-542-1662.  Emails are typically answered within 1-2 business days.  Our customer service department is available Monday-Friday 8:00am-5:00pm EST.  We would love to hear from you!

Shipping Questions

How soon will my order ship?

  • Production times are typically 7-10 business days.  Times may be longer during peak holiday seasons.
  • Many items on our site are not in stock and are ordered from the manufacturer after your order has been placed.  
  • The tees for our graphics are always in stock but the print time for the graphics to be completed may vary throughout the year. 
  • Like us, our printer is a small business and only operates Monday-Friday. Orders received over the weekend will be fulfilled starting on the next business day.

What are your shipping charges?

  • All orders over $49.00 are shipped free of charge. For orders under $49.00, rates for First Class Mail shipping start at $3.76. At this time we do not offer any Priority Mail or USPS Express/Overnight shipping options.

 Will My Order Ship Complete?

  • Yes, we typically ship orders complete. If your order contains items that may be on backorder from our supplier, your order will ship complete minus the back-ordered item(s). Back-ordered items will ship as soon as they arrive to our warehouse.

Do you ship to APO addresses?

  • Yes, absolutely!  All of our packages are shipping via United States Postal Service.

Do you ship to other countries?

  • Absolutely!

Do you ship to Hawaii or Alaska?

  • Yes!

What happens if my package is lost or damaged during shipment?

  • If your package is lost, we will be happy to try and help you locate it.  However, the first step in trying to locate the package is to contact your local post office.  Your package becomes the property of the United States Postal Service when they pick it up from our facility. If there was an error by us at anytime during the shipping process, we will make sure your package arrives safely.


Can I return or exchange my item/items?

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. If the item was a mistake due to our part, we will cover return shipping costs. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at

General Information

Can I order a custom or personalized product?

  • Yes! We are happy to assist with customized orders, both large and small. Please reach out to us via email at
What payment options do you accept?
  • We accept Visa, American Express, Mastercard, Discover, Paypal, ELO, Shop Pay, Apple Pay, Google Pay, and Facebook Pay.

What size should I order?

  • There is a size chart in every product description that makes it easy to find the perfect fit for you. Still worried about the right size? Contact our customer support team for assistance.

What materials are your products made from?

  • At Motor Maker, we strive to bring you comfortable, durable clothing and accessories made of the highest quality materials. Whether it’s ring-spun cotton, polyester, or nylon, you’ll find that all of our products are designed to last.

Coupon Codes and Discounts

What exclusions apply?

  • All of our Flash Sale and Closeout items are excluded from any further discounts and/or coupon codes. * * * Looking for more answers? You can always shoot us an email, call our friendly customer service team, or fill out our online form for additional assistance.


Can I cancel my order?
  • Orders may be canceled once they’ve been placed, as long as the order is not currently in the fulfillment process. Trying to find them on our production floor to cancel is simply an impossible task. If your item has already shipped, please refer to the return process outlined here.

What if my item is damaged upon receipt?

  • We work very hard to guarantee only the best for you!  However, we do know that mistakes happen!  If you receive an item with a defect, please do the following:
    • Notify us within 3 days of receiving the item
    • When notifying us, please attach photos of the defect with your email
    • Please allow 1-2 business days for us to respond to your email.